How do I return an item?
** RMA #'s are required for all returns to prevent lost, misplaced, or refused shipments
Please send an e-mail with your Order # and reason for return to generate an RMA #.
We accept returns for exchange or refund 14 calendar days after delivery of the product. Original sales receipt and RMA # must accompany all returns. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way in original packaging.
Returns are not accepted under any circumstances for special order items, custom orders, or items that state they cannot be returned in the item description on our website.
If an item is received damaged please contact the shipping company to file a damage claim and arrange return to sender. Once return arrangements have been made, provide us with your case # and we will issue refund or send replacement. If an item is incorrectly shipped by us please send an e-mail immediately, we will arrange for return and send replacement. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once received. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST send an e-mail within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.