How do I return an item?

Refund/Return Policy:

** RMA #'S ARE REQUIRED TO ENSURE SHIPMENTS ARE NOT REFUSED OR MISPLACED **

START HERE --> Click here to request an RMA # (Return Merchandise Authorization)

We accept returns for exchange or refund 14 calendar days after delivery of the product. Original sales receipt and RMA # must accompany all returns. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way in original packaging.

Returns are not accepted under any circumstances for special order items, custom orders, or items that state they cannot be returned in the item description on our website.


If an item is received damaged or is incorrectly shipped by us please
contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once received. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST
contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

To return an item you recently purchased you must first contact us with a brief description of the item(s) you wish to return to generate an RMA #. Once you have received your RMA # send your return to:

Rockfitters
ATN: RMA # XXXXXX
6782 S Airport Rd
West Jordan, UT 84084
E-mail us